DPA Subprocessors | HR for Health

Name of Subprocessor, Inc.	Country(ies) of Processing	Services/Processing provided by the Subprocessor
Amazon Web Services, Inc.	United States	Provides the cloud infrastructure and hosting environment for the SaaS solution, including data storage, backup, and related services necessary to deliver the platform to end users.
Atlassian	United States	Hosts project tracking, ticketing, and collaboration tools (e.g., Jira, Confluence) used for internal issue management, bug fixes, feature improvements, and customer support ticketing.
Salesforce	United States	Hosts a CRM platform used to store and manage business contacts, leads, prospects, and customers in order to facilitate sales, marketing, and support communications.
Adobe	United States	Provides e-signature and document execution services (e.g., Adobe Sign) to facilitate paperless contract signing and document workflow management.
Pendo	United States	Offers in-app usage analytics and user engagement tracking to help understand how customers interact with the SaaS product and to inform feature enhancements.
Stripe	United States	Handles online payment processing, including the secure capture, transmission, and storage of payment information for subscription billing or other transaction-based services.
IBEX Global Solutions, Inc.	United States	Provides outsourced technical support services, including call center and help desk functions, which may involve limited access to customer data needed for troubleshooting.
Dialpad	United States	Supplies telephony, conferencing, and call-recording services, supporting customer calls, web meetings, and related data processing (e.g., transcripts, call data).
Google	United States	Provides G Suite (e.g., Gmail, Google Docs, Drive) for company email, document sharing, and file storage, with possible use of cloud hosting for ancillary data processing and collaboration.
Xero	New Zealand	Supplies cloud-based accounting and bookkeeping tools, including invoicing, expense management, and financial record-keeping for billing and revenue tracking.
Zapier	United States	Provides workflow automation by securely passing low-risk information such as contact details and customer support metadata between our internal systems.
Intercom	United States	Provides AI-powered chat functionality for customer support. The service accesses select application API endpoints to retrieve customer-relevant information to assist with inquiries, with access limited according to each user’s permission profile. The AI assistant has been configured and trained using materials and guidance developed in collaboration with HR for Health’s HR Compliance team to support compliant and consistent customer interactions.
Make	Czech Republic	Provides workflow automation and data integration services that connect internal applications (e.g., CRM, support, and billing systems) to streamline operational processes. Handles limited transmission of customer or business metadata necessary to trigger and complete automated workflows.

DPA-Subprocessors